Website Privacy Policy

This Privacy Policy applies to information provided or entered by you in using Norco’s Site, as defined by the Terms of Access, Use, Purchase and Payment.

This Privacy Policy applies to information Norco collects from:

• Your use of the Site, including the payment portal;
• Email, text, and other electronic communications between you and Norco; and
• Through any other software application, including any mobile application, Norco may offer.

Please read this document carefully to understand our policies and practices regarding your information, including personally identifiable information, and how we will treat it.  By using our Site or submitting information to us, you are agreeing to the terms of this Privacy Policy.

Our Site is not intended for children under 18 years of age.  No one under age 18 should use or provide any information through the Site.

What information is collected?

To provide website functionality some personal information is captured and maintained when you use the Site and/or enter any information. This information may include, but is not limited to, IP addresses, geographic locations, first and last names, address, telephone number, email address, credit card information, prescription information, and order and payment history. 

We may also collect information about how you use the Site.  As you navigate through and interact with the Site, we may use automatic data collection technologies to collect certain information about your use of the Site, including browsing actions and patterns.  The information we collect automatically in this manner is statistical data and does not include personal information.

How is the information you provide used?

Norco uses the information we collect:

• To enable and assess the functionality of the Site,
• To process orders and payments generated through the Site, and
• To accomplish normal business operations and activities.

The information you provide will only be used in relation to the transactions for which the information is provided.  Norco will not sell or disclose your information to other entities and all medical information is handled following the Federal HIPAA Privacy Practices.

How can I limit the information accessible by Norco?

Norco requires certain information in order for transactions from the Site to be processed. You can also “opt out” as a user of the Site by ceasing your use of the Site, or if an online account has been created and you’d like it to be terminated, by emailing ecomsupport@norco-inc.com. Norco reserves the right to maintain historical account information for record keeping purposes.

How is the information you provide protected?

Norco has implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.  However, there is no guarantee that a third party will not implement measures to circumvent our privacy settings or security measures.

It is your responsibility to safeguard the confidentiality of passwords issued for use with the Site.

Use of third-party links.

As a resource for our customers, Norco provides links on the Site to third-party websites outside of Norco’s control.  Norco does not control the content or policies of such third-party sites, therefore your use of these links is not covered under this Privacy Policy.  Norco is not liable for personal information that you may provide to others when using these third-party links.

Changes to Norco’s Privacy Policy.

Norco reserves the right to revise this policy without prior notice to the user.  Any and all changes to Norco’s Privacy Policy will be effective when posted to the Site.

Limitation on Norco’s Privacy Policy.

Norco’s Privacy Policy only applies to the information provided by our customers and/or stored within Norco’s active online tools for the Site.

Norco’s HIPAA privacy practices

Click on the link to Norco’s Notice of HIPAA Privacy Practices for information related to Norco’s use, storage and disclosure of protected health information. 

California Civil Code Section § 1798.83 permits users of the Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to COMPLIANCE@NORCO-INC.COM or write us at: ATTN: COMPLIANCE DEPT. 1125 W. AMITY DR, BOISE, ID 83705.

Communication Privacy Policy

INTRODUCTION

Norco, Inc. ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or participate in our Text Message alert program ("Services"). By using our Services, you consent to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Transaction Information: Purchase history, order details, payment information
• Communication Preferences: Text Message opt-in status, Preferred Communication Method
• Device Information: IP address, browser type, operating system, mobile device identifiers

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• Website usage data and analytics
• Cookies and similar tracking technologies
• Log files and server data
• Geolocation information (with your consent)

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Service Provision

• Process and fulfill orders
• Provide customer support and technical assistance
• Send transactional communications (order confirmations, shipping updates)
• Maintain and improve our Services

3.2 Communications

• Deliver Text Message alerts and notifications

3.3 Business Operations

• Analyze usage patterns and improve our Services
• Prevent fraud and ensure security
• Comply with legal obligations
• Enforce our terms and conditions

3.4 Legal Basis for Processing

We process your personal information based on:

• Contract performance (to provide Services)
• Legitimate business interests (analytics, security)
• Legal compliance (regulatory requirements)

INFORMATION SHARING AND DISCLOSURE

4.1 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Authorized Disclosures

We may share your information with:

• Service Providers: Trusted third parties who assist in our business operations (payment processors, shipping companies, IT support)
• Business Partners: Companies that help us provide Services (with appropriate safeguards in place)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect our rights, property, or safety, or that of others

4.3 Third-Party Safeguards

All third parties who receive your information are contractually obligated to:

• Use information only for specified purposes
• Implement appropriate security measures
• Comply with applicable privacy laws

DATA SECURITY

5.1 Security Measures

We implement comprehensive security measures including:

• Data encryption at rest and in transit
• Regular security assessments and audits
• Employee training on data protection
• Access controls and authentication protocols
• Incident response procedures

5.2 Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

5.3 Security Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

YOUR PRIVACY RIGHTS

6.1 Communication Preferences

You may:

• Opt-out of text messages by texting "STOP"
• Update your communication preferences in your account settings

6.2 Access and Control Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict processing of your information
• Data portability
• Object to certain processing activities

6.3 Exercising Your Rights

To exercise these rights, contact us at:

• Email: esupport@norco-inc.com
• Website: https://www.norcomedical.com/contact-norco

We will respond to requests within the timeframes required by applicable law.

COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

7.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

PRIVACY POLICY UPDATES

8.1 Modification Rights

We reserve the right to update this Privacy Policy at any time to reflect:

• Changes in our business practices
• Legal or regulatory requirements
• Technological developments

8.2 Notice of Changes

We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing text notifications when appropriate
• Updating the "Last Updated" date at the top of this policy

8.3 Continued Use

Your continued use of our Services after policy changes constitutes acceptance of the revised Privacy Policy.

CHILDREN’S PRIVACY

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13 without verified parental consent, we will delete such information from our records. If you believe that we might have collected information from a child under 13, please contact us.

CONTACT INFORMATION

10.1 Privacy Inquiries

For questions about this Privacy Policy or our privacy practices:

Norco, Inc.
Compliance Officer
Email: esupport@norco-inc.com
Website: https://www.norcomedical.com/contact-norco